未来，人们的工作会是什么样子？会将更多依赖移动设备和云平台？[摘要]你有没有忙里偷闲想一想，未来3到5年，人们的工作会是什么样子呢？
谷歌高管阿米特·辛格在Rise大会上
随着机器人、自动化和人工智能（AI）的稳步发展，人类也一直在不断思考一个问题，即究竟是什么能够成为人们在未来时间内维持工作的动力呢？或者说，未来人们的工作会是什么样子呢？我们需要在办公桌前连续工作多长时间才能获得支付帐单所需的报酬？
在近期于中国香港召开的Rise大会上，客户支持服务供应商Freshdesk的首席执行官吉里斯·马斯鲁布塔姆（Girish Mathrubootham）和谷歌“Google for Work”部门总裁阿米特·辛格(Amit Singh)就未来的生产力和工作等问题交流了他们的看法。在他们看来，随着云计算业务的稳步发展，移动设备的不断涌现，未来人们的工作将主要通过移动设备和云基础设施来完成，而不是再依赖传统的办公桌。
辛格认为，桌面应用正在走向灭亡。他称：“没错，一些人仍在电脑上工作，但是他们也越来越多地通过移动设备来完成工作。将来，你可能会花费更多的时间在移动设备上，并因此而远离桌面。”
马斯鲁布塔姆也引用他公司的桌面支持服务相关的内容对辛格的发言进行了补充。马斯鲁布塔姆称：“最近一段时间以来，我们希望能够通过使用移动设备来了解到我们客户支持电子邮件，无论你身在何方。传统的软件将人们束缚在办公桌前，并要求人们在工作过程中使用VPN。
在移动设备上工作，没有地理位置的限制，这样工作的便捷之处完全是由现代化的应用所提供，这样的便捷之处也是推动人们从桌面设备向移动和云解决方案迁移的一大重要原因。”
为未来设计各种工作应用：
辛格认为，新应用将越来越具有协作性，可以提高生产力，而不是仅仅围绕个人的贡献。辛格对此称，“新的共享经济和千禧一代的思维方式，已经共同打造了一个全新的协同工作文化。我们如今可以一起处理同样的文件，并在同一地方彼此发送消息。这更多的是一种实时的团队工作，而且也更透明，这大大强于传统的个人单独工作模式。”
电子邮件会消失吗？
电子邮件的一些功能仍是非常有效的交流与沟通方式，例如可检索性和记录交流内容等。但是，在未来的几年时间内，电子邮件将不会消失——而且还可能会进一步进化并适应未来更快更精简的协作需求。
辛格声称，“事实上，现在的电子邮件量比此前更多，人们花在电子邮件上的时间也更长。然而，使用电子邮件的方式正在发生变化——变得更快、更加实时。例如，Gmail的收件箱就已经朝着那个方向在进展。”
企业将他们所有的数据都放到云平台，难道这不是风险吗？
辛格认为，云基础设施值得依赖，不管是现在，还是在将来。他还进一步表示： “云平台比企业自己定制的安全平台要安全得多。我们知道是什么让谷歌系统更加安全。我们已经打造了一切云服务，从碎片信息、从我们的数据中心到平台等，与此同时，我们还花费了大量时间来保护我们的网络。
这并不是说糟糕的事情就不会发生。打造一个安全可靠的解决方案需要花费很长的时间、金钱和努力。向云基础设施过渡即将发生，当然还会考虑安全性，而不是置之不管不顾。”
马斯鲁布塔姆一直忠诚于大规模的云系统。他表示：“你的钱放在哪儿更安全，是在家里还是存在银行？云公司都在销售数据安全业务，而不仅仅是软件。如果我们丢失了客户的数据，那么我们就要关门走人了，因此，对我们而言，至关重要的一点就是要重点关注真正安全可靠的稳定系统。”
我们未来5年的工作方式会发生什么样的变化？
辛格预计，基于人工智能的助手应用将在提升人类生产力的过程中发挥非常重要的作用。他表示：“我们一直在大量思考移动在工作中越来越大的重要性这一问题。我们目前仍在谈论传统数据和工具，并将这些传统数据和工具从办公桌前移走。但是，打造一个让你随处可以工作并在你需要时通过显示数据来给你提供帮助的智能化助手，是可以即时实现的——而且我认为，这就是未来的模样。 ”
去年，谷歌收购了人工智能公司DeepMind，以此增强谷歌公司的人工智能能力，因此，值得关注的一点是，谷歌将如何遵循辛格的预测，或者会在未来推出什么样的人工智能工作模式。
马斯鲁布塔姆曾经非常简洁地表述过：“全世界的数据消费量占90%，而数据创造量只占10%。消费的内容已经稳步向云平台和移动设备上转移，尽管创造工具仍然与桌面有关。预计到2020年时，所有的一切都将从传统的计算设备转移到更加个人、更加可携带的解决方案上来。”（悦潼）
What does the future of work look like?
As robotics, automation and AI steadily improve, I’ve been thinking a lot about what will keep the human workforce busy in the years to come. How much longer will we need to park ourselves at our desks for hours on end in order to pay our bills?
At the Rise conference in Hong Kong yesterday, customer support service Freshdesk’s CEO Girish Mathrubootham and Google for Work president Amit Singh shared their thoughts on the future of productivity.
Singh believes that desktop apps are on their way out. “Sure, some people work on their desktops, but they’re increasingly getting more done on mobile devices. In the future, you’ll be spending even more time on them, away from your desk.”
Mathrubootham added to this with context from his company’s helpdesk service:
These days, we want to be able to access our customer support email from wherever you are. Traditional software chains you to your desk and require you to use a VPN when you’re on the move.
The convenience of working from anywhere that modern apps offer, is what is driving the shift from desktop-focused to mobile and cloud-based solutions.
Designing work apps for the future
Singh feels that new apps are more about collaboration for increased productivity and less about our contributions as individuals.
Google for Work president Amit Singh speaking at Rise Conference 2015
“The new sharing economy and the way millennials think, have combined to create a new collaborate work culture. We’re now working on the same files together and messaging each other all in one place. It’s more about real-time teamwork and transparency than individual effort,” he said.
Is there an end in sight for email?
There are some aspects of email as a method of communication that are useful, like searchability and keeping correspondence on record. But it won’t just vanish in the years to come — it’s more likely to evolve and adapt to our needs for faster and more streamlined collaboration.
Singh said, “There’s actually more email now than before, and more time spent on it. However, the way it’s being used is changing. It’s more about quick, real-time communication. For example, Inbox by Gmail is a step in that direction.”
Isn’t it risky for businesses to put all their data in the cloud?
Singh believes that cloud-based infrastructure can be trusted now and in the future:
The cloud is a lot more secure than companies’ own bespoke security infrastructure. We know what it takes to secure Google’s system. We’ve built everything from scratch, from our data centers to our platforms, and we spend a lot of time protecting our network.
Not to say that bad things can’t happen, but it takes a lot of time, money and effort to build secure solutions. The transition to cloud-based infrastructure will be because of security and not in spite of it.
Freshdesk CEO Girish Mathrubootham speaking at Rise Conference 2015
Mathrubootham has faith in large-scale cloud-based systems. He said, “Where is your money safer, in your home or deposited in a bank? Cloud companies are in the business of selling data security, not just software. If we lost our customers’ data, we’d have to shut shop. So it’s important for us to focus on robust systems that are indeed secure.”
How is the way we work going to change in the next five years?
Singh predicts that AI-based assistants will play a big role in increasing human productivity:
We’ve been thinking a lot about the the increasing importance of mobility at work. We’re currently taking traditional data and tools and unlocking them from your desk. But creating an intelligent assistant that goes where you do and helps you out by surfacing data when you need it, in context, cognitive in real-time — I believe that’s the future.
The search giant acquired machine learning firm DeepMind last year to boost its AI efforts, so it’ll be interesting to see how Google follows up on Singh’s vision.
Mathrubootham articulated it quite simply: “90 percent of the world consumes while only 10 percent creates. Consumption of content has moved steadily into the cloud and onto mobile devices, while the tools for creation remain tied to desktops. That’s all going to move away from traditional computing devices to more personal, portable solutions by 2020.”
来源：TNW News
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